Acefina VPN support

Acefina VPN by Acefina LLC

Email us: support@acefina.com. We reply within two business days. Please include your platform (iPhone, Mac or Android). There is no account, so we never ask for a password.

Connecting

Tap the drop on Home. Acefina VPN says "You're protected" only after it has checked that your connection works.
Pick a location from the list at the bottom of Home, or keep Fastest location.
Auto is best for most people. If a Wi‑Fi network is strict (some hotels, airports and offices), Auto switches to Stealth by itself. You can also choose Fast or Stealth yourself.
If it still won't connect, try another location, then turn Wi‑Fi off and on. If that doesn't help, email us with the time it happened.

Subscription

Restore purchases: open the subscription screen in the app and tap Restore purchases.
Cancel on iPhone or Mac: Settings → your name → Subscriptions → Acefina VPN. Cancel at least 24 hours before the renewal date.
Cancel on Android: Google Play → Payments & subscriptions → Subscriptions → Acefina VPN.
Refunds are handled by Apple or Google under their policies.

Your data

We don't log your traffic, the sites you visit, your DNS lookups or when you connect. See the privacy policy.
Delete my data: see Delete your data below.

Delete your data

Open Acefina VPN and go to Settings → Delete my data, then confirm.
To stop being charged, also cancel your subscription in Google Play or the App Store (see Subscription above). Deleting your data doesn't cancel it.

Deleted straight away: this device’s VPN key and tunnel address on every server, its sign-in token, app version, last-seen date, subscription status and any access-code record.

Kept: a marker with the random device ID, platform (Android, iPhone or Mac) and the dates it was created and deleted, so that ID and address are never reused. It can’t be linked to you. Google Play, the App Store and our billing provider RevenueCat keep their purchase records under their own policies.

Already uninstalled the app? There is no account, so email support@acefina.com with your Google Play order number (it starts with GPA.) or your App Store order ID. We use it to find the device and delete its data within 30 days.